At Specialized Telephone Systems, we understand that every client has a diverse and unique environment. What may be perfect for one clients telephone system may not work in yours, therefor Specialized Telephone Systems offers everything from selling you the phone system you request to designing and managing your entire business telephone system!

Maintenance Service Agreements

A Maintenance Service Agreement, provides extended warranty protection for your telephone and voice mail system.  Service contracts allow your to budget all your repair expenses for the year and protect you from unexpected costs.  You also get free technical support and free remote administration services if your telephone system is equipped.

More importantly, a contract guarantee’s you the fastest service possible.  Plus, you get priority scheduling for non-covered work, such as adding new phones or running new cables.

Of course the contract covers all your phones, cards, cabinets, and your voice mail system, but it ALSO covers your cable, jacks, and cords.  Some companies don’t cover everything.

You can buy a contract for one year or up to five years.  With a telephone system service contract you’ll get the best service possible and peace of mind knowing you’ll be in good hands.

Specialized Telephone Systems will even give you a contract on existing telephone systems that you purchased elsewhere.  We can offer the kind of personalized service that your business needs at a very reasonable price.  No matter how large or complex your system, Specialized Telephone Systems experts can keep your telephone system running at it’s best.  Specialized Telephone Systems offers maintenance service contracts across the Dade, Broward and Palm beach area of Florida and Columbia South Carolina area.

Moves

Specialized Telephone Systems can move your existing telephone system to another location anywhere in our FL or NC service area and save you thousand versus buying a whole new system.  We can upgrade you to whatever new technology you need, while keeping most or all of your existing hardware.

We can even more your existing telephone and fax numbers, even if Verizon has told you that you can’t!

Specialized Telephone Systems works with many local telephone companies. Moving is the perfect time to look at your telecommunication’s expenses and Specialized Telephone Systems can help with a free telephone bill analysis.

Leasing / Financing

A new business telephone system can be a major expense, but it doesn’t have to be.  You can lease your new system and pay it off over time.  Lease terms from 12 to 60 months are available and best of all, at the end of the lease you own your equipment for just $1.  We can even lease to new businesses.  Call today for current lease rates and terms.  We also accept Visa, MasterCard and American Express.

Voice and Data Cabling

Specialized Telephone Systems provides expert Category 3 Voice and Category 5e enhanced Data cabling and even the newest Category 6 cable.  Whether it’s in a new office or you need to add phones or computers in your existing office, Specialized Telephone Systems highly trained, courteous technicians can handle all your cabling needs at the right price.  Specialized Telephone Systems offers cabling services throughout the FL and SC area.

Remote Administration

Remote administration is one of the most valuable technologies available today.  This allows Specialized Telephone Systems to make programming changes or conduct diagnostics remotely, via modem or IP, on your telephone or voice mail system.  Most companies today do not have a full time IT staff or even a part time telephone system administrator.  Remote administration allows Specialized Telephone Systems to perform that task for you and if you have a Maintenance Contract with Specialized Telephone Systems, we do it for FREE!  Through remote administration, Specialized Telephone Systems can reset mailbox passwords, change toll restriction, change ringing, perform normal software upgrades, and back up your system’s database, in the unlikely case of a systems failure. This keeps your system running at it’s best.  No matter where you are in the FL and SC area, remote administration gets a certified technician to you in an instant.  Specialized Telephone Systems can provide remote administration services for systems anywhere, even outside of our Florida and South Carolina service area.

T1, PRI, VoIP, DSL, SIP and More

Sound like alphabet soup?  These are called Network Services.  Whether it’s Voice, Data, or Internet Access, the sheer number of telecom companies and services today makes it difficult for businesses to decide what’s best suited for their needs.  New technologies, like Voice over IP, designed to give consumers more choices and better pricing have only added to buyer confusion.

That’s why you need an expert.  Whether you need POTS, Plain Old Telephone Service, or a digital T1 with voice and internet access combined, Specialized Telephone Systems can help you manage costs and find the right provider for you.  We have relationships with some of the industry’s most respected carriers, including Cablevision and Time Warner, and we can tailor a solution to fit your needs today and grow with you tomorrow.  Where you need a regional carrier based in Florida / South Carolina or a national carrier, Specialized Telephone Systems can help you find the right service to go along with your telephone system at the right price.

Training, Training, Training

The most important part of any telephone system is the installation and training. No matter how great the equipment is, if it’s not installed right or you don’t know how to use it, then you’ll never be satisfied. At Specialized Telephone Systems, we take our time to talk with you and walk you through the various features and options before the installation. Then, we install your new telephone system the right way. Specialized Telephone Systems never uses sub-contractors. All of our telephone systems are installed by are own factory trained, certified technicians.

We offer unlimited user and administrator training, so when we leave everyone at your company knows how to use the phones and voice mail. Training is provided during the installation process by the same certified technician that installs your phone system. We don’t use inexperienced trainers that come in later and don’t know your specific needs or set up.

Professionally Recorded Greetings

First impressions are important.  How do you want to sound when customers call you?  Do you want the voice of your company to just be the person in your office with the best voice or do you want to make a professional, clear, and polished first impression.

The most important part of an Automated Attendant is the script.  The experts at Specialized Telephone Systems will help you write an effective script that your customers will appreciate.  We’ll make sure it’s not too long or too complicated and we always make sure that live help is just a zero key away.  Not only will a Specialized Telephone Systems Automated Attendant increase your productivity, speed call processing, and increase customer satisfaction, but with Specialized Telephone Systems your company can make a perfect first impression for less money then ever before.

Because of our experience with the past and latest technology and our diverse service and solution offerings, Specialized Telephone Systems can with confidence recommend and provide the best Products for your Business Telephone systems needs.

We can provide installation, programming, and training on their complete line of reliable and full-featured communications products.

Whether you need a phone system or voicemail system for your home or your business, our product line of phone systems will satisfy your communications needs.

The business environment is constantly changing, and Specialized Telephone Systems continues to be an integral part of that rapidly changing business environment by providing state-of-the-art telephone equipment, which includes wireless connectivity.

Keeping in touch with our customers is a key element in maintaining a good business, and Specialized Telephone Systems is here to help and make it happen.

Paris, December 10, 2009 – Alcatel-Lucent (Euronext Paris and NYSE: ALU) announced today that Maroc Telecom, a global fixed, mobile and internet telecommunication operator in the Kingdom of Morocco, has chosen Alcatel-Lucent as their billing and customer care system integrator to evolve its mobile billing platforms towards a new fully converged and integrated version.

In a very competitive market, Maroc Telecom’s decision to migrate to a next generation billing and customer care system for both fixed, mobile and internet services reinforces its position as an innovative operator that strives continually to develop new business opportunities and to optimize its network.

“As the first operator in the Kingdom, we must continue to provide our subscribers with attractive, innovative, diversified and well adapted services and maintain our leadership. For this reason we have chosen Alcatel-Lucent for its strong expertise in BSS (Business Support System) integration and for its commitment in term of deadlines and quality of services,” said Jalil Larhrib, IT Director of Maroc Telecom.

Maroc Telecom will benefit from solutions that combine customer care, rating and billing and network integration services to offer flexible, high-quality, value-added services to its mobile customers. This contract also confirms Alcatel-Lucent leadership in business support system (BSS) solutions, including software and integration services.

“For this project we leveraged our global experience with complex integration projects.  With our billing and customer care partner LHS, we are providing a solution that enables Maroc Telecom to propose more personalized billing and support services to its customers while improvingrevenue collection and leakage prevention. This deal also reinforces the well established relationship between Alcatel-Lucent and Maroc Telecom,” said Abdel Mounim Ghetreff, Head of Alcatel-Lucent’s business in Morocco.

About the Solution for Maroc Telecom
The solution for Maroc Telecom integrates all components needed for provisioning, customer care and billing, incorporating products from LHS, a leading independent software vendor (ISV) of billing and customer care systems in the telecom industry.

This project includes the installation, deployment, project management, integration and maintenance for the migration of Maroc Telecom mobile billing and customer care platforms BSCS version 7 towards BSCS iX Release 2.

About Maroc Telecom
A full-service telecommunications operator, Maroc Telecom is the domestic market leader in all its business activities: Fixedline, Mobile and Internet. Maroc Telecom was listed on the Casablanca and Paris stock exchanges in December 2004 and main shareholders are Vivendi (53%) and the Kingdom of Morocco (30%).

Leading Research Firm Confirms Panasonic is #1, with Substantial Lead over Competition, in PBX Phone Systems, Under 100 Extension Market

Secaucus, NJ (July 25, 2009) – Panasonic Communications Company of North America, a leader in business telephone systems, today announced that Panasonic has maintained its global leadership in the Corded PBX/IP PBX market for phone systems under 100 extensions (excluding Micro PBX systems) for the full calendar year 2008. The new market information, released by prominent information technology market research firm MZA, builds upon Panasonic’s leading position in the worldwide business telephony arena.^*

“For the second year in a row Panasonic has garnered a 17% market share in the under 100 extension category,” said Bill Taylor, President of Panasonic Communications Company of North America. “Panasonic has maintained its leadership since 2005 and continues to outpace the competition and pave the way for future innovations in this arena.”

According to the MZA report — The World PBX/IP PBX Market Competitive Environment 2009, Panasonic is the market share leader among manufacturers of Corded PBX/IP PBX in the below 100 extension market (excluding Micro PBX) measured by volume of extensions sold.  Panasonic maintained a full 6 point lead over NEC, the same market positions for both companies in 2007 as well. In addition to solidifying Panasonic’s leadership position in the SMB market, the MZA research confirmed Panasonic’s overall market lead for the second year in a row in the broader global PBX/IP PBX market, with a 12% share, edging out Cisco by 1 point.

“Panasonic offers one of the industry’s most comprehensive portfolios of reliable, affordable, and flexible solutions for office productivity and communications,” added Taylor.  “The Panasonic systems allow anytime, anywhere communications that help businesses thrive in this difficult economic environment.”

*According to MZA Ltd., 2008 full year results published 6/09

About Panasonic Communications Company of North America

Based in Secaucus, NJ, Panasonic Communications Company of North America is a division of Panasonic Corporation of North America, the principal North American subsidiary of Panasonic Corporation (NYSE: PC) – formerly Matsushita Electric Industrial Co., Ltd. of Japan – and the hub of Panasonic’s U.S. branding, marketing, sales, service and R&D operations. Panasonic is the global leader in corded PBX/IP PBX telephony systems and offers a complete suite of office productivity solutions and home communication and networking solutions, including cordless phones, network cameras and photo and multi-function printers that provide convenience, style and ease-of-use for consumer and business applications.

Specialized Telephone Systems offers unsurpassed flexibility in delivering both traditional and VOIP telephony.  Our major communication products include Panasonic, Samsung, NEC, Nortel, Mitel and Avaya.  STS offers a complete range of telecommunication equipment including telephone systems, auto-attendants, voice mail systems, softphones, security webcams and networking over IP.  Implicit in the total offering is a well-defined migration path that allows customers to cost-effectively adapt and expand their communications infrastructure as they grow. We provide installation, sales and service. STS will give peace of mind by customizing  individual maintenance contracts that will fit your special needs.

Specialized Telephone Systems offers integrated, full system solutions for fiber and copper network infrastructure.  STS Network Solutions can provide complete copper, category 5, 6, 7 network cabling and fiber system solutions from the backbone to the workstation in data centers, service provider, and commercial applications. To ensure our product lines and keeping pace with changing technologies, we are members of important industry organizations like BICSI.  Our staff is RCDD certified.

“We built our reputation on service!” At Specialized Telephone Systems, customer service is our number one priority.  Our customers speak for us! US Federal Government (Department of Justice), Ramada Inn’s, Marriot Hotels, West Palm Beach School District of Florida, NAPA Auto Parts, City of Miramar – Florida, Broward Sheriff’s Office – Florida, YMCA and The State of Florida (Government), are a few of our satisfied customers.  Become a loyal, satisfied customer.