Do’s & Don’ts

Thanks to constant innovations in business communications technology, companies have several options to pick and choose from.  With that in mind, there are several important considerations for businesses to remember when picking new technology.
•    Make sure that your communications software gives you the options you need for your business to perform.
•    If your business requires mobility, consider wireless networking in your building, along with laptops.
•    For positions that require a high volume of talking with customers via phone, consider using headsets and, when appropriate, wireless headsets.
•    Continually have internal discussions about the communications technology your company uses.
•    Clearly say your name and number when leaving messages, as well as when entering them into your own voice mail system.
•    As more people begin to telecommute, use voice mail answering systems that enable remote access instead of answering machines.
•    Use dedicated business phone lines and fax lines that are separate from one another.
•    Continually backup the communications software you use, as well as all other software programs.
•    Technology changes rapidly, so only purchase the technology that will meet your needs for a two-year time frame.
•    As communication and phone plans change, make sure to request updated information about the plans so that you can make an accurate and informative decision about which plan is right for you.
•    If your company receives orders by phone, make sure to have a good, easy to remember 800 number for customers who are not in the local area.