Services
At Specialized Telephone Systems, we understand that every client has a diverse and unique environment. What may be perfect for one clients telephone system may not work in yours, therefor Specialized Telephone Systems offers everything from selling you the phone system you request to designing and managing your entire business telephone system!
Maintenance Service Agreements
A Maintenance Service Agreement, provides extended warranty protection for your telephone and voice mail system. Service contracts allow your to budget all your repair expenses for the year and protect you from unexpected costs. You also get free technical support and free remote administration services if your telephone system is equipped.
More importantly, a contract guarantee’s you the fastest service possible. Plus, you get priority scheduling for non-covered work, such as adding new phones or running new cables.
Of course the contract covers all your phones, cards, cabinets, and your voice mail system, but it ALSO covers your cable, jacks, and cords. Some companies don’t cover everything.
You can buy a contract for one year or up to five years. With a telephone system service contract you’ll get the best service possible and peace of mind knowing you’ll be in good hands.
Specialized Telephone Systems will even give you a contract on existing telephone systems that you purchased elsewhere. We can offer the kind of personalized service that your business needs at a very reasonable price. No matter how large or complex your system, Specialized Telephone Systems experts can keep your telephone system running at it’s best. Specialized Telephone Systems offers maintenance service contracts across the Dade, Broward and Palm beach area of Florida and Columbia South Carolina area.
Moves
Specialized Telephone Systems can move your existing telephone system to another location anywhere in our FL or NC service area and save you thousand versus buying a whole new system. We can upgrade you to whatever new technology you need, while keeping most or all of your existing hardware.
We can even more your existing telephone and fax numbers, even if Verizon has told you that you can’t!
Specialized Telephone Systems works with many local telephone companies. Moving is the perfect time to look at your telecommunication’s expenses and Specialized Telephone Systems can help with a free telephone bill analysis.
Leasing / Financing
A new business telephone system can be a major expense, but it doesn’t have to be. You can lease your new system and pay it off over time. Lease terms from 12 to 60 months are available and best of all, at the end of the lease you own your equipment for just $1. We can even lease to new businesses. Call today for current lease rates and terms. We also accept Visa, MasterCard and American Express.
Voice and Data Cabling
Specialized Telephone Systems provides expert Category 3 Voice and Category 5e enhanced Data cabling and even the newest Category 6 cable. Whether it’s in a new office or you need to add phones or computers in your existing office, Specialized Telephone Systems highly trained, courteous technicians can handle all your cabling needs at the right price. Specialized Telephone Systems offers cabling services throughout the FL and SC area.
Remote Administration
Remote administration is one of the most valuable technologies available today. This allows Specialized Telephone Systems to make programming changes or conduct diagnostics remotely, via modem or IP, on your telephone or voice mail system. Most companies today do not have a full time IT staff or even a part time telephone system administrator. Remote administration allows Specialized Telephone Systems to perform that task for you and if you have a Maintenance Contract with Specialized Telephone Systems, we do it for FREE! Through remote administration, Specialized Telephone Systems can reset mailbox passwords, change toll restriction, change ringing, perform normal software upgrades, and back up your system’s database, in the unlikely case of a systems failure. This keeps your system running at it’s best. No matter where you are in the FL and SC area, remote administration gets a certified technician to you in an instant. Specialized Telephone Systems can provide remote administration services for systems anywhere, even outside of our Florida and South Carolina service area.
T1, PRI, VoIP, DSL, SIP and More
Sound like alphabet soup? These are called Network Services. Whether it’s Voice, Data, or Internet Access, the sheer number of telecom companies and services today makes it difficult for businesses to decide what’s best suited for their needs. New technologies, like Voice over IP, designed to give consumers more choices and better pricing have only added to buyer confusion.
That’s why you need an expert. Whether you need POTS, Plain Old Telephone Service, or a digital T1 with voice and internet access combined, Specialized Telephone Systems can help you manage costs and find the right provider for you. We have relationships with some of the industry’s most respected carriers, including Cablevision and Time Warner, and we can tailor a solution to fit your needs today and grow with you tomorrow. Where you need a regional carrier based in Florida / South Carolina or a national carrier, Specialized Telephone Systems can help you find the right service to go along with your telephone system at the right price.
Training, Training, Training
The most important part of any telephone system is the installation and training. No matter how great the equipment is, if it’s not installed right or you don’t know how to use it, then you’ll never be satisfied. At Specialized Telephone Systems, we take our time to talk with you and walk you through the various features and options before the installation. Then, we install your new telephone system the right way. Specialized Telephone Systems never uses sub-contractors. All of our telephone systems are installed by are own factory trained, certified technicians.
We offer unlimited user and administrator training, so when we leave everyone at your company knows how to use the phones and voice mail. Training is provided during the installation process by the same certified technician that installs your phone system. We don’t use inexperienced trainers that come in later and don’t know your specific needs or set up.
Professionally Recorded Greetings
First impressions are important. How do you want to sound when customers call you? Do you want the voice of your company to just be the person in your office with the best voice or do you want to make a professional, clear, and polished first impression.
The most important part of an Automated Attendant is the script. The experts at Specialized Telephone Systems will help you write an effective script that your customers will appreciate. We’ll make sure it’s not too long or too complicated and we always make sure that live help is just a zero key away. Not only will a Specialized Telephone Systems Automated Attendant increase your productivity, speed call processing, and increase customer satisfaction, but with Specialized Telephone Systems your company can make a perfect first impression for less money then ever before.
